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The B2B Catering Order System and App were developed to streamline the ordering process for 200 London-based schools, enabling head chefs to place, manage, and track catering orders directly with the catering company. The platform needed to support various features, including order customization, real-time updates, inventory management, and delivery tracking. It was crucial for the system to offer an intuitive user experience for both the head chefs placing orders and the catering company fulfilling them.

Our team created a robust mobile application and web platform that integrates with existing catering systems, allowing for efficient order processing and management. The system also includes a comprehensive admin portal for the catering company to manage their operations, track orders, and communicate with schools in real-time.

THE PROBLEM

The catering company faced significant challenges in managing the large volume of orders from hundreds of head chefs across 200 London-based schools. The manual process of receiving orders through phone calls and emails, especially those placed outside regular business hours, required extensive manual entry into Sage, leading to inefficiencies and a high risk of errors. This approach not only slowed down the order processing but also made it difficult to maintain accurate inventory levels and track the status of orders in real-time. The lack of a streamlined system for communication and order management resulted in frequent delays, miscommunications, and operational disruptions.




Manual Order Entry

The catering company was overwhelmed by the manual process of receiving large orders via phone calls and emails from hundreds of head chefs. These orders, often placed outside of regular business hours, then had to be manually entered into Sage, leading to significant inefficiencies and a high potential for errors.





inefficient Ordering Processes

Head chefs at 200 London-based schools were relying on manual processes to place catering orders, which often led to delays and miscommunications with the catering company.





Lack of Real-Time Order Tracking3. Lack of Real-Time Order Tracking

Without a digital platform, there was no reliable way for head chefs to track the status of their orders in real-time, leading to uncertainty and potential disruptions in meal planning.





Inventory Management Challenges

The catering company struggled with managing inventory levels accurately due to the lack of integration between order placement and inventory systems, leading to either overstocking or shortages

“Extremely happy with the product and the feedback we have got. You have made an amazing app!”

OUR SOLUTION

Mobile App Development

To address these challenges, we developed an integrated mobile application and back-office platform with the following high-level features

Streamlined Ordering Process:

We developed a mobile app that allows head chefs at over 200 London-based schools to place their catering orders directly with the catering company. The app simplifies the ordering process, reducing the need for manual input and ensuring that orders are submitted accurately and efficiently.

Real-Time Order Tracking:

The app provides real-time tracking of orders, allowing head chefs to monitor the status of their orders from submission to delivery. This feature reduces uncertainty and helps schools plan their meal services more effectively.

Automated Integration with Sage:

To eliminate the need for manual data entry, the app automatically integrates with Sage, ensuring that all orders are logged directly into the system. This integration reduces the risk of errors and significantly speeds up the order processing time.

OUR SOLUTION

Cloud-Based Ordering Portal and Admin Portal Development

To address these challenges, we developed an integrated mobile application and back-office platform with the following high-level features

Cloud-Based Ordering Portal:

In addition to the mobile app, we developed a cloud-based ordering portal that allows head chefs to place their orders from any device with internet access. This portal offers the same streamlined features as the mobile app, ensuring that orders can be placed efficiently and accurately, whether the user is on a mobile device or a desktop.

Centralised Order Management via Admin Portal:

The admin portal centralises all incoming orders from both the mobile app and the cloud-based portal, allowing the catering company to manage and track orders in real-time. The portal provides a comprehensive overview of all orders, making it easier for administrators to manage high volumes of requests.

Inventory Management Integration:

The admin portal integrates with the catering company’s inventory management system, ensuring that stock levels are updated in real-time as orders are placed. This feature helps prevent overstocking or shortages, enabling more efficient inventory control.

Improved Communication and Reporting:

The portal includes communication tools that allow the catering company to quickly address any issues or changes to orders. Additionally, the portal can generate detailed reports on order history and trends, helping the company to analyse their operations and make informed decisions.

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